At BEST ONE GREAT BARR LTD, the Shop Manager plays a key role in running daily store operations in our retail business, which focuses on selling food, beverages, and tobacco products. The Shop Manager leads the sales team, ensuring excellent customer service and smooth workflow. They monitor sales targets, handle customer inquiries and complaints, and work to improve store performance. The role requires managing stock levels by placing orders and supervising deliveries to keep shelves well supplied. The Shop Manager also maintains store cleanliness and presentation, enforces health and safety rules, and ensures accurate cash handling and financial transactions. Strong leadership, good communication, and the ability to multitask are essential. Experience in retail management, preferably in food or tobacco retail, is important. The role involves working on the shop floor, standing for long periods, and handling deliveries. Flexibility to work weekends and holidays is required.