Service Manager (175lw) –Electrics - Sussex – up to £41,000.00 + benefits

Our client, a specialist distributor of maintenance equipment & irrigation systems are seeking a new Service Manager, to provide full technical and repair support to end user customers of the brands distributed by our client - enhancing the service standards and product satisfaction of end users.

DUE TO THE NATURE OF THIS RECRUITMENT CONSULTANCY, WE ARE ONLY ABLE TO REPRESENT INDIVIDUALS WHO ARE EX MILITARY.

Key Responsibilities
Manage and lead the mobile service team and internal technicians.
Ensuring maintenance and service contracts are adhered to and help to grow the service contract business for the future.
Take control of finances/budgets associated with the workshop operation and help grow the company bringing on new business.
Look at ways to improve the productivity of engineers, logistics, performance etc.
Delivering the undertakings of Service Level Agreements to customers
Liaise with the training manager to supervise and instruct apprentice staff to a proficient standard and to provide continuous learning and skills development to all service staff
Provide end user customers with their initial technical advice regarding warranty, service schedules, general maintenance ‘best practice’ and technical parts queries
To take ownership of customer problems and be pro‐active when dealing with customer issues, promoting good customer relations by a prompt response and taking responsibility for repair quality control
Effective management of Health & Safety within your area of responsibility ensuring safe systems of works are implemented and ensuring staff are adequately trained for all tasks they perform, with support from the parts supervisor.
To escalate more complex issues to the relevant manufacturer product support or technical service resource
Provide detailed work study of repair times and workshop efficiency, customer invoicing and cost analysis and the management of staff overtime
Maintain personal technical workshop knowledge & skills
To monitor personnel and vehicle appearance, always ensuring a professional image. Monitor and implement vehicle servicing requirements according to the manufacturer’s recommendations

Essential Experience
Technical knowledge of engines, hydraulics and electrics.
A Team Player with excellent communication, both written and verbal
Good organisation and administrative skills.
Confident, articulate, and professional speaking abilities
Strong analytical and problem‐solving skills.
Flexible and adaptable to changing environment with the ability to be proactive and strategic in thinking and reasoning
Solution driven

If you are interested in applying, please send a copy of your CV with a note outlining why this would be the ideal opportunity for you, to Liz Walsh at Ex-Mil Recruitment Ltd or by email to [email protected]

https://www.ex-mil.co.uk/vacancies/8090/service-manager