An excellent job has arisen for an experienced Service Manager to work with one of the UK’s leading healthcare providers. Our client is looking for an experienced, dynamic and passionate service manager to work in a care home based in Crawley.

 

This care home primarily delivers elderly care services such as nursing dementia care, supported living, rehabilitation, day care, respite and specialist care for more complex needs such as mental health, Acquired Brain Injuries, Learning Disabilities and Physical Disabilities.

 

As a Service Manager your day to day duties include;

·         To utilise authentic leadership, role modelling and inspirational skills to motivate the team to deliver excellent quality of care

·         To become the person in charge responsible for the day-to-day running of the Service with 24 hour responsibility for the care of the Service Users.

·         To manage the effective use of resources, including the financial performance of the Service, and maintain high levels of occupancy.

·         To provide improvement, independence and choice for Service Users.

·         To comply with all regulatory and legislative requirements at all times and in particular the CQC and CSSIW for the Registration and Inspection of Nursing Homes and NMC guidelines.

·         To promote the Equality and Diversity of Service Users living and staff working in the environment

·         To build the reputation of the Service

·         To be a good role model for all employees, being approachable and providing a regular presence and visibility with all levels of employees as well as being consistent in all actions and decisions.

·         To set and maintain clear standards of care within the Service in line with Company’s Vision “To provide the quality of care we would want for our loved ones”, policies and procedures.

·         To ensure that employee selection processes are applied thoroughly and that all candidates are treated professionally and that successful candidates are ‘onboarded’ fully and comprehensively#

·         To develop a culture of continuous quality improvement, using the framework of clinical governance

·         To conduct regular reviews with new employees during their probationary period in addition to a six month review to confirm the appointment or extend the probation.

·         To ensure all employees are effectively supervised as per policy and annually appraised and that the required standards of performance are being achieved using the approved tools provided.

·         To ensure that employees are mentored effectively to succeed in their roles

·         To ensure complaints and suggestions are positively actioned and dealt with correctly, within the prescribed timescales.

·         To lead culture change; build and sustain employee engagement and increase retention among workforce

·         To lead and deliver the recruitment strategy and ensure the appointment, mentoring and development of individuals with matching values to the Service

·         To develop a culture where training is embedded in everyday practice through the appropriate training being requested; encouraging and enabling attendance; briefing teams on training goals; coaching and delivery of effective supervisions and appraisals

·         To understand the legal requirements of the prevailing care and other relevant legislation and ensure the Service complies.

·         To personally have a full understanding and working knowledge of all Company policies and procedures and ensure that all these policies are applied at all times.

·         To manage effectively the Service’s budgets and deliver the Key Performance Indicators set for the Service.

·         To ensure that the rota complies with the staffing ratio and meets the needs of the Service Users.

·         To ensure that the Service complies with all statutory obligations and relevant legislation (e.g. environmental health, health and safety). 

 

An ideal service manager must have the following skills as they are beneficial to this role:

• Technical ability
• Good People skills
• Good Leadership skills,
• Empathy
• A positive attitude          
• A willingness to serve
• Ability to Multi-task
• Good organizational skills
• Ability to delegate roles/ responsibilities

 

The successful Service Manager will receive a competitive salary of £65,000 PA. This exciting position is for 37.5 hours a week from Monday to Friday. In return for your hard work and commitment you will receive the following generous benefits:

·         Full paid induction programme

·         Excellent rates of pay

·         Paid annual leave – 35 Days per year inclusive of Bank Holidays

·         Discounted Meals while on Shift

·         Refer a friend bonus scheme (earn up to £600)

·         Biannual incentive scheme

·         Pension scheme

·         Excellent development and promotion opportunities

·         Work towards a QCF qualification

·         Retail discounts and vouchers

·         Holiday discounts

·         Online benefits and cashback rewards

 

You must have experience as a manager

Reference ID: 3618

To apply for this fantastic job role, please call Beth Collins on 0121 638 0567 or send your CV to [email protected]