Customer Service Specialist (191jc) – Kidderminster - £40 – 45k + Benefits

Are you a high-performing Customer Service professional with a passion for sport and creating memorable customer moments? Do you thrive in a fast-paced environment where real-time interactions matter, and every response is a chance to deliver a standout experience?

DUE TO THE NATURE OF THIS RECRUITMENT CONSULTANCY, WE ARE ONLY ABLE TO REPRESENT INDIVIDUALS WHO ARE EX MILITARY.

My client is looking for a Customer Service Specialist to join their ambitious, high-growth team someone who’s not just experienced, but driven to become the best in the industry. This is your chance to take on a senior, hands-on role in one of the most exciting and authentic sports brands in the world.

About the Company
They are the champion retailer of 100% authentic signed sports memorabilia, proudly partnering with some of the biggest sporting stars in the world. As the highest-rated sports memorabilia company on Trustpilot globally, they have built a strong reputation through premium products, passionate fans, and a relentless focus on customer satisfaction.

They are a fast-growing business with a proven track record and bold plans for the future, and they are just getting started.

Their Vision
They are on a mission to become a worldwide leader in the sports memorabilia industry by delivering:
• Consistently high turnover and profit growth
• Five-star customer service and world-class staff
• The most exclusive range of signed items available anywhere
• A truly global brand presence

To help them get there, they need someone who goes the extra mile for customers someone who takes full ownership of customer queries and issues, responds quickly and professionally (even outside of standard hours when needed), and is committed to delivering a first-class experience every time. You’ll be the calm, confident voice that solves problems and turns every interaction into a positive one.

The Role
This is a senior-level opportunity for someone who can:
• Liaising with our world-class customers through emails, messaging, phone & providing accurate information & support
• Resolve customer complaints or concerns efficiently & professionally
• Maintain customer satisfaction to our world-class Trust Pilot rating
• Building long term relationships with new & existing customers
• Perform data entry to maintain customer service delivery times
• Tracking & resolving issues with our courier

They hold high standards, and they are looking for someone who is ready to exceed them. In return, you’ll receive:
• A highly competitive salary
• Performance bonuses and growth incentives
• The chance to grow your career with a market leader
• A front-row seat as we scale into a worldwide brand

This is a full time role based on site and your starting package will be between £40 - 45k with Company events, Company pension, Employee discount, Free On-site parking plus many others.

For more information, please contact Jean-Claude Hedouin at Ex-Mil Recruitment Ltd on 0333 202 6500, or [email protected] or via the website www.ex-mil.co.uk

https://www.ex-mil.co.uk/vacancies/8106/customer-service-specialist