Behaviour Support Assistant – Telford

Do you thrive on helping young people find their feet, especially when emotions run high and days feel tough? We’re looking for a calm, committed Behaviour Support Assistant to support pupils with social, emotional, and behavioural needs in a specialist education setting in Telford.

This role is all about being a steady presence. You’ll work closely with teaching and pastoral teams to help students regulate emotions, stay engaged with learning, and build positive coping strategies, both in and out of the classroom. Small wins matter here, and you’ll be right at the heart of them.

Your role will include:

• Supporting pupils with SEMH and behavioural needs on a 1:1 and small group basis

• Using de-escalation strategies to help students manage challenging moments

• Building trusting, consistent relationships that help pupils feel safe and understood

• Working alongside teachers, pastoral staff, and external professionals to support individual plans

• Encouraging positive behaviour, engagement, and emotional regulation throughout the school day

We’re looking for someone who:

• Has experience supporting children or young people with SEMH, behavioural difficulties, or additional needs

• Brings a calm, patient, and resilient approach, even on the tricky days

• Understands the importance of consistency, boundaries, and empathy

• Works well as part of a wider team and communicates clearly with staff and families

• Genuinely cares about helping young people reach their potential, in school and beyond

You’ll be supporting students within a setting that values structure, respect, and personal growth. The curriculum is designed to be engaging, practical, and accessible, helping learners build confidence, curiosity, and essential life skills. Strong pastoral care sits at the centre of everything, with staff working closely with families to support wellbeing, attendance, and long-term outcomes.

This is a great opportunity if you’re passionate about behaviour support, youth work, psychology, or SEND, and you want to make a real difference day to day

All applicants will require the appropriate qualifications and training for this role. Please see the FAQs on the Protocol Education website for further details.

All pay rates quoted will be inclusive of 12.07% statutory holiday pay. This advert is for a temporary position. In some cases, the option to make this role permanent may become available at a later date.

Protocol Education is committed to safeguarding and promoting the welfare of children. We undertake safeguarding checks on all workers in accordance with the DfE statutory guidance ‘Keeping Children Safe in Education’, this may also include an online search as part of our due diligence on shortlisted applicants.
We offer FREE online safeguarding and Prevent Duty training to all our workers. All candidates must undertake or have undertaken a valid enhanced Disclosure and Barring Service (DBS) check and subscribe to the DBS Update Service.

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