📍Dublin | 💶 €76,500 - €95,500 + Incentive Awards tied to your performance + benefits

Reporting to the EU Director of FinCrime, Fraud and Dispute Operations, we're looking for a Senior Fraud Operations Manager to join our fast-growing EU team here in Dublin. You will need to oversee our outsourced partners, holding them accountable for SLAs and performance. This position requires in-depth data analysis expertise and a strong commitment to data-driven decision making, alongside a solid understanding of day-to-day fraud operations and deep knowledge of fraud, disputes, and chargebacks rules and models implementation.

🔑 You’ll play a key role by...

• Driving strategic partners oversight: Ensuring that our outsourcing partners for fraud and disputes operations are operating effectively.
• Monitoring our fraud and disputes metrics and driving action delivery with our product teams to address the trends.
• Combining hands-on execution with strategic thinking to align cross-functional teams with our fraud and disputes vision and strategy.
• Helping to build and oversee solutions with technology at the heart of our fraud monitoring mitigation strategies to cover the various fraud typologies using automated alerts.
• Supporting the Director of FinCrime, Fraud and Disputes operations with producing Committee packs.
• Supporting and managing the oversight of change implementation, making prioritisation calls of those initiatives.
• Working closely with the second line of defence and our Money Laundering Reporting Officer (MLRO) to complete assurance activity, identification and remediation of any actions.
• Collaborating across the company to remove roadblocks and solve complex challenges relating to Monzo's EU expansion.
• Supporting 3rd line of defence with auditing activities.
• Being an excellent partner to our third party vendors, unblocking and empowering their teams for high delivery and high performance.

🤩 We’d love to hear from you if…

• You excel at leveraging robust data insights and analytics to drive strategic decision-making.
• You are a problem solver who takes initiative to create a high impact for stakeholders.
• Excel at stakeholder management and coordination across multiple teams.
• You have previous experience of achieving results through 3rd party/outsourcing management and you’re excited about working in a cross-functional team with engineers and data scientists to empower third party vendors' success.
• You have previous experience leading and managing Fraud operations in payments or banking.
• You enjoy partnering with 3rd party vendors, data scientists, and second line of defence (2LOD) to proactively mitigate and respond to existing and emerging fraud trends.
• You understand the Financial crime, money mulling risks of the various products and services operating in the fintech space.
• You champion the use of automated processes to find more efficient ways of working.

🙌 What’s in it for you

• A salary range of €76,500 - €95,500 + Incentive Awards tied to your performance
• This role will have a hybrid working model, based in our Dublin office 2 - 3 days a week. You will also travel to Monzo’s head office in London from time to time
• We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team
• Annual Leave - 34 days including public holidays (24 holiday days + 10 public holidays)
• €1,200 learning budget each year to use on books, training courses and conferences
• Private healthcare scheme
• Pension scheme: the minimum contribution is 4% and Monzo matches any additional contributions that you make up to a maximum of 6%
• Wellbeing benefits: financial education, women’s and men’s health support, mental health benefits, including coaching and counselling