Payments & Subscriptions

This document outlines the terms and conditions regarding payments, subscriptions, and billing on the Jober platform. By using Jober's paid services, you accept the following terms.

1. Payment Operator

1. Payments on the Jober platform are processed by an external payment operator - Stripe Payments Europe, Ltd., based in Ireland.
2. Stripe is a licensed payment institution, operating in compliance with European Union regulations regarding payment services.
3. Jober Ltd does not store users' payment card data. All payment information is processed directly by Stripe in accordance with the highest security standards (PCI DSS).

2. Available Payment Methods

1. Accepted payment methods include:
   • Credit and debit cards (Visa, Mastercard, American Express)
   • Bank transfers (where available)
   • Other payment methods provided by Stripe in your region
2. Availability of specific payment methods may vary depending on the user's location.

3. Types of Payments

1. One-time payments - apply to individual services such as featuring a job posting or renewing it. These are charged at the time of service delivery.
2. Recurring payments (subscriptions) - apply to monthly plans. These are charged automatically every 30 days unless the user cancels the subscription before the next billing period.

4. Subscriptions - Pricing and Billing Cycle

1. Subscriptions are billed in monthly cycles (30 days) from the date of purchase.
2. The current subscription pricing is available on the employer pricing page. Prices may change, and users will be notified in advance.
3. All prices are displayed in the local currency and include applicable taxes (VAT) where required.
4. An invoice is automatically generated after each successful payment and is available in the user dashboard.

5. Automatic Subscription Renewal

1. Subscriptions are automatically renewed at the end of each billing period unless the user cancels the subscription before the renewal date.
2. The fee for the next billing period will be charged to the saved payment method on the renewal date.
3. Users will receive an email notification about the upcoming subscription renewal at least 3 days before the payment is charged.
4. In case of a failed payment during automatic renewal, the system will make several attempts to collect the funds. If payment fails, the subscription will be suspended.

6. Cancellation of Subscription

1. Users may cancel their subscription at any time through the user dashboard in the "Account Settings" or "Subscription" section.
2. Cancellation takes effect at the end of the current billing period. Users retain access to paid features until the end of the paid period.
3. After cancellation, no further charges will be made unless the user reactivates the subscription.
4. For questions regarding subscription cancellation, users may contact customer support.

7. Credits and Limits

1. As part of the subscription, users receive a specified number of monthly credits that can be used for various platform features.
2. Unused credits - unused credits roll over to the next billing period as long as the subscription remains active.
3. The maximum number of credits that can be accumulated may be limited depending on the subscription plan.
4. In case of cancellation or expiration of the subscription, unused credits are forfeited and are not refundable.

8. Scope of Paid Features

1. Depending on the chosen subscription plan, employers may have access to the following features:
   • ATS links (Applicant Tracking System) - integration with external recruitment systems
   • Email applications - ability to receive applications directly via email
   • Job featuring - increased visibility of job postings
   • Priority display - jobs shown higher in search results
   • Extended statistics - detailed data on views and applications
   • Additional credits for renewal and promotion of job postings
2. The detailed scope of features available in each plan is described on the pricing page.

9. Refunds and Complaints

1. General rule - fees for subscriptions and one-time services are non-refundable, except in the situations described below.
2. A refund may be considered in case of:
   • Technical error on the platform's side preventing the use of the service
   • Double charging of the user's account
   • Unauthorised transaction (after verification)
3. Complaints regarding payments should be submitted within 14 days of the transaction date via the contact form or email.
4. Complaints will be reviewed within 14 business days of submission.
5. If a complaint is upheld, the refund will be made to the same payment method used for the original transaction.

10. Invoices and Settlements

1. Jober Ltd is responsible for issuing invoices for services provided on the Jober platform.
2. VAT invoices are automatically issued after each successful transaction.
3. Invoices are available for download in the user dashboard under "Payment History" or "Invoices".
4. Users are required to provide correct invoicing details (company name, VAT number, address) before making a payment.
5. Correction of invoice details is possible within 7 days of the document being issued by contacting customer support.

11. Price and Terms Changes

1. Jober Ltd reserves the right to change subscription and service prices. Users will be notified of changes at least 30 days before they take effect.
2. Price changes do not affect active subscriptions until the end of the current billing period. New prices apply from the next billing period.
3. Users who do not accept the new pricing terms may cancel their subscription before the start of the new billing period.

12. Final Provisions

1. These terms form an integral part of Jober's Terms & Conditions and should be read together with the other provisions of the terms.
2. Matters not regulated by this document are governed by applicable law and the general Terms & Conditions.
3. Jober Ltd reserves the right to amend these terms. Changes take effect upon publication on the website.