About the role

Be part of an early CS team with endless opportunities for impact. You’ll partner with the CS team to help develop a scalable CS playbook and framework that supports our customers in EMEA.

Build, maintain and own strong relationships with a book of 40-50 enterprise clients
Play a key role in onboarding new clients and driving long term adoption of multiple products
Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion
Own expansion and renewal of accounts within your book of business - this is a commercial role
Own your customer success KPIs (NRR/GRR) and contribute to CS OKR goals

Requirements

5-7 years of previous experience in Customer Success in a fast paced, SaaS organisation
Experience demonstrating and unlocking value for customers with technical, mission critical products (such as conversational AI)
Commercial experience - you will own renewals and expansion for your book of business, driving towards best in class NRR results
Demonstrates a strong builder mindset with a relentless focus on customer excellence and scalable product solutions
Exceptional communicator with the ability to establish, nurture, and maintain relationships across all levels of customer organizations, including complex stakeholder environments
Strong analytical thinker and creative problem-solving skills to address diverse customer challenges and drive optimal outcomes
Must be fluent in English - additional languages are a plus

What we offer

Learning & development: Annual discretionary stipend towards professional development
Social travel: Annual discretionary stipend to meet up with colleagues each year, however you choose
Annual company offsite: We bring the entire company together at a new location every year
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend

This role is remote and can be executed across EMEA. If you prefer, you can work from our offices in Dublin, London or Warsaw.