Job Title

Servicing Administrator

Location

Havant, UK

Hours

Monday to Friday 08.00am-4.30pm (Office Based)

Salary

Up to £30,000 DOE + Company Bonus

About the Company

Our client is an innovative organisation experiencing significant growth, with a mission focused on improving people's quality of life through specialist healthcare solutions. The business has grown rapidly and prides itself on its collaborative culture, customer-first mindset, and commitment to developing its people.

What’s the role about?

This is a varied position combining servicing administration with customer service support. You'll play a key role in ensuring customers receive a professional after-sales experience while helping the operations team manage servicing activities, repairs, maintenance schedules, and product trials.

Key Responsibilities

• Coordinate servicing, repair, and maintenance requests from initial booking through to completion.
• Schedule engineer visits, workshop repairs, and customer call-outs.
• Maintain servicing records, customer updates, and preventative maintenance schedules.
• Respond professionally to customer calls, emails, and after-sales enquiries.
• Manage customer expectations by providing accurate updates and clear communication.
• Coordinate demo, trial, and hire equipment, including stock tracking, returns, and redeployment.
• Complete hire administration and invoicing while ensuring records remain accurate and up to date.
• Liaise with engineers, warehouse teams, operations colleagues, and sales teams to ensure excellent service delivery.
• Track outstanding actions and ensure follow-up activities are completed efficiently.

About You

You'll be someone who:

• Has strong administrative and organisational skills.
• Enjoys working in a fast-paced environment with multiple priorities.
• Delivers exceptional customer service over the phone and via email.
• Has excellent attention to detail and a process-driven approach.
• Is confident using business systems, spreadsheets, and internal databases.
• Takes ownership of tasks and follows them through to completion.
• Works collaboratively and brings a positive, can-do attitude.
• May have experience in customer service, servicing administration, operations support, logistics, after-sales, or coordination roles.

What’s in it for you?

• Salary up to £30,000 depending on experience.
• Company-wide bonus scheme.
• Genuine career progression opportunities within a rapidly growing business.
• Full training and ongoing development support.
• Supportive culture with a fully stocked kitchen, on-site parking, pension scheme, and flexibility when needed.
• 23 days holiday plus statutory holidays.