USAirtours are a dynamic and forward-thinking organisation specialising in tailor-made travel services to the USA, Canada, Mexico, and the Caribbean.

Responsibilities

• Handle enquiries from travel agents via phone and email, providing expert guidance and support.
• Create high-quality, tailor-made travel itineraries, ensuring the best match for the agent’s requirements.
• Convert quotes into bookings while meeting or exceeding monthly sales targets.
• Follow up on all quotes with calls and emails to maximise conversion rates.
• Offer upgrades and ancillary services to enhance client packages.
• Maintain clear and detailed notes for every quote and booking to ensure seamless service.
• Adhere to trade policies, call structure guidelines, and quality control processes.
• Attend training and coaching sessions to continuously improve knowledge and performance.

Requirements

Essential Experience

• Previous experience in a similar tour operator role or in a retail travel agency with previous experience of selling tailor-made holidays.
• Proven ability to meet sales targets in a fast-paced environment.
• Strong knowledge of USA travel destinations and products.
• Confident and friendly telephone manner with excellent customer service skills.
• Ability to multitask, solve problems, and work well in a team.

Desirable Experience

• Previous use of Airline Reservation Systems (Galileo preferred).
• Experience with Dolphin or similar booking systems.

Benefits

• Competitive salary with uncapped commission (realistic OTE £32,000, although high achievers earn over £40,000).
• Generous Holiday Package: 28 days of paid holiday (including bank holidays), increasing to 33 days with long service.
• An additional day off for your birthday.
• Working from home.
• Flexible Annualised hours for work life balance.
• 5 Me days per year (after successful probation).
• Workplace pension scheme.
• Company shares incentive plan.
• In house coaching programme.
• Comprehensive Training: Expert training to help you succeed in your role.
• Financial, medical, and mental wellbeing programmes, including: Employee Assistance Programme, including wellbeing support; Mindfulness and meditation courses; Regular online events; In-person company events (twice per year); Access to qualified financial advisors; Pension hunter services; Virtual GP appointments; Yearly allowance for eye tests, dental additional therapies.
• Shopping discounts.
• Discounts on personal holidays.
• Additional optional dental plan.
• Familiarisation trips and incentives.

Hours of Work

37.5 hours per week, including a one-hour lunch break. Shifts within Monday-Friday (9am-5:30pm), Saturdays (9am-5pm), and Sundays (10am-4pm) with a day off in lieu when working weekends.