The Community You Will Join

The Airbnb Hotels team is a fast-growing, entrepreneurial group leading Airbnb’s expansion into the hotel sector. We combine the simplicity, product excellence and guest-centered ethos that define Airbnb with a mission to create an intuitive hotel booking experience for guests while helping hotel partners drive incremental bookings.

Our goal is to help more people discover high-quality hotels while creating meaningful value for both guests and our hotel partners.

The Difference You Will Make

As an Enterprise Account Operations Associate, you will play a key role in supporting the Enterprise Account Management team and the day-to-day operations of an evolving portfolio of hotel groups across the globe.

You will help design and execute operational processes that enable us to onboard, launch and support enterprise hotel partners at scale. This includes hotel group onboarding and rollout, portfolio-level supply optimisation, platform education, reporting and strategic initiatives that drive partner success.

A Typical Day

• Support the day-to-day operational management of enterprise hotel group partners across global markets.
• Coordinate and execute the onboarding and rollout of new hotel groups and properties onto Airbnb.
• Build, document and continuously improve operational processes and workflows.
• Identify gaps, inefficiencies and opportunities to improve existing processes, and proactively recommend solutions.
• Manage projects involving multiple internal and external stakeholders, ensuring clear ownership, communication and delivery.
• Partner cross-functionally to resolve operational issues and improve the experience for hotel partners.
• Support portfolio-level supply optimisation and platform education initiatives.
• Use data and reporting to identify opportunities, track performance and inform operational decisions.

Your Expertise

• 5+ years Experience in account operations, partner operations, sales operations, customer success operations, enterprise account support or a related operational role.
• Demonstrated experience creating, improving or scaling processes and workflows.
• Comfortable working in ambiguous environments where processes and ways of working are still evolving.
• Strong ownership mindset with the confidence to make recommendations, challenge existing approaches constructively and drive work forward.
• Strong stakeholder management skills, with experience navigating multiple internal and external stakeholders.
• Proven ability to collaborate effectively across functions and influence without direct authority.
• Strong project management and organisational skills with the ability to manage multiple workstreams simultaneously.
• Analytical mindset with the ability to use data to identify problems, opportunities and potential solutions.
• Advanced Excel or Google Sheets skills and confidence working with large datasets. Experience with SQL or other data tools is a plus.
• Strong written and verbal communication skills.
• Self-starter mentality with a practical, solutions-oriented approach and willingness to adapt as the business evolves.

How We'll Take Care of You

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

United Kingdom Annual Pay Range £60,000—£70,000 GBP