The Basics

Salary: £50-55,000

Working Hours: 40 hours p/w (minimum)

Location: King's Road, Chelsea

Start Date: By early December, ahead of a January opening

The Opportunity

This is a rare chance to open a studio rather than inherit one. The General Manager will shape the Chelsea studio's culture, team and reputation from the ground up, with the support of a founder-led business and the playbook of its existing London sites.

The Role

Pre-Opening & Launch

• Complete an immersive training period across the brand's existing London studios, learning its operations, standards and member journey.
• Lead the recruitment and onboarding of the founding Chelsea team across front of house and coaching.
• Drive pre-sale membership campaigns and founding-member acquisition ahead of opening.
• Build local partnerships and community initiatives across Chelsea to establish the studio before its doors open.
• Oversee launch readiness, including systems, stock, equipment and studio presentation.

Studio Leadership & Community

• Lead the day-to-day operation of the studio, creating an exceptional experience for every member.
• Act as the face of the business, building genuine relationships and fostering a welcoming, inclusive community.

Commercial Performance & Membership Growth

• Take ownership of the studio's commercial performance, driving revenue, profitability and sustainable growth.
• Deliver membership acquisition, retention and utilisation targets through exceptional customer experience and strong commercial leadership.

Team Leadership & Development

• Build and develop a high-performing team across front of house and coaching.
• Create a positive, accountable and engaging team culture built around exceptional service.

Studio Operations

• Oversee the seamless day-to-day running of the studio.
• Maintain the studio to impeccable standards of cleanliness, presentation and organisation.

Member Experience

• Deliver a hospitality-led member journey across every touchpoint.
• Ensure every member receives a personalised and memorable experience from their first visit onwards.

Systems & Administration

• Manage studio management systems (Mindbody), memberships, bookings and reporting.
• Produce regular operational and commercial reports for senior leadership.