The Company

A globally recognised boutique fitness franchisor behind two fast-growing, low-impact studio brands: a high-energy fusion of Pilates, yoga and tone set to music, and a dedicated Reformer Pilates concept. Part of a major international fitness group, the business has built its reputation on proven studio systems, data-led support for its franchise owners and a member experience that keeps communities coming back.

The Basics

• Contract: Nine-month fixed term, starting early November
• Location: Central London. Mainly office-based at head office, with regular visits to studios across the network.
• Salary: £50,000

The Opportunity

This is a step up from a pure portfolio role. Alongside supporting their own portfolio of studios, the Senior Network Performance Manager will join senior leadership in performance strategy discussions and bring insight from the network on behalf of the whole team. They will lead selected strategic initiatives for the General Manager.

The Role

• Increasing average unit volumes (AUVs) across a portfolio of studios.
• Coaching franchisees proactively on lead follow-up, sales processes, management and leadership, and financial acumen.
• Making sure each studio performs strongly on lead generation, lead nurturing, membership growth, member experience and revenue, and complies with HQ operating standards and SOPs at all times.
• Helping franchisees build and carry out local market awareness and outreach strategies.
• Using Mindbody and the HQ data dashboards with franchisees to assess performance.
• Mentoring Network Performance Managers with the General Manager.
• Organising and running the monthly Network Performance calls.
• Helping manage onboarding for new team members.
• Assessing team productivity with the General Manager.
• Developing and delivering the rollout of data visualisation dashboards.
• Working with the Education team and external partners on course materials, campaigns, training documentation and SOPs.

The Person

• Extensive, hands-on Mindbody experience. This is essential.
• At least five years' experience in franchise network performance.
• A strong understanding of the Pilates world and the boutique studio model.
• Ideally a former coach or instructor.
• Super organised and proactive.
• Confident presenting to franchisees in any format.
• A natural relationship builder with franchise owners and studio managers.
• A strategic thinker who can make big-picture decisions and turn them into plans.
• Advanced user of Microsoft Office, particularly Excel, Word and PowerPoint.
• A bachelor's degree in a related field.
• Happy to work mainly from the central London office, with regular studio visits.
• Available to start in early November for a nine-month fixed term.