Who we are

International premium sport and wellness brand, already established in London and Paris and expanding internationally. We are seeking an Operations Manager to support our growth.

Fitness, recovery and community: we bring together the best of sport and wellness in meticulously designed spaces. Operational excellence matters as much as the client experience.

Role overview

You will ensure the smooth running of our two Paris studios with an uncompromising standard on every site. This is a hands-on role for someone who enjoys managing a team, solving problems and driving continuous improvement.

Key responsibilities

Daily operational excellence

• Lead activity and performance of both studios to ensure smooth, efficient operations.
• Maintain impeccable standards of cleanliness, presentation and service quality.
• Formalise and evolve operational procedures.
• Ensure compliance with hygiene, safety and internal regulations.
• Identify risks and improvements and implement lasting solutions.
• Oversee installations and maintenance.

Budget and commercial performance

• Manage operational budgets and meet targets.
• Control costs without compromising client experience.
• Prepare rotas and organise front-of-house teams according to payroll and activity needs.
• Contribute to budgets, forecasts and financial planning.
• Negotiate and monitor supplier contracts.
• Track performance indicators and use data to identify trends and opportunities.

Team management

• Lead, unite and develop front-of-house teams around a culture of service and accountability.
• Manage the full HR cycle: recruitment, onboarding, training, performance reviews and career progression.
• Set clear service standards.
• Build a confident, autonomous team that knows the brand and its clients.
• Lead by example on the floor.

Client experience and loyalty

• Deliver an exceptional, personalised client experience aligned with brand values.
• Be a visible, warm presence in the studios.
• Equip teams to anticipate client needs.
• Collect feedback and turn insights into action.

Suppliers and service providers

• Manage relationships with suppliers and service providers.
• Define and monitor service levels.
• Coordinate technical interventions with minimal client disruption.

Reporting and continuous improvement

• Monitor operational KPIs and report regularly to senior leadership.
• Turn findings into action plans and ensure implementation.

Your profile

You have experience in operational management, ideally in premium fitness, hospitality, wellness or a client-focused premium environment. You are a natural manager who enjoys developing teams while remaining hands-on. You have managed multiple sites, demonstrated strong people-management skills and understand hygiene, safety and compliance. You are proactive, client-focused and thrive in a fast-paced setting.