About the role

We’re looking for an IT Support Engineer based out of our San Francisco office. This is a hybrid role - 4 days per week on-site and one day working from home.

What You'll Do

• Device lifecycle management: assist with laptop procurement, setup, returns, and secure wiping
• Office IT support: provide on-hand support to our colleagues in our San Francisco office
• AV support: ensure meeting rooms and AV equipment are running reliably
• End-user support: handle inbound support requests and be a friendly first point of contact for the team
• Onboarding: run IT onboarding calls for new joiners
• New IT projects: contribute to Tech Ops initiatives
• Automation and tooling: build automations and Slack bots to streamline repetitive work
• Documentation: write and maintain clear internal IT documentation and guides

What you bring

• A friendly, end-user focused attitude. You genuinely enjoy helping people solve problems.
• Strong organisational skills and a proactive mindset
• Comfort with common IT fundamentals (macOS, networking basics, SaaS tooling)
• A willingness to learn new tools and technologies quickly
• Clear written and verbal communication skills

Bonus

• Prior experience in a high growth / startup environment
• Experience in a customer or public-facing role
• Familiarity with bash scripting

What we offer

At ElevenLabs, our biggest reward is shaping that future of voice technology. In addition, we offer:

• Stock options; we want you to have ownership in the company and share the successes that lie ahead. That’s why we offer early employees stock options as part of their compensation package.
• Extraordinary team; we favor ambitious, smart people striving for outsized impact. You’ll work on the state of the art surrounded by people with extraordinary skills and positive attitudes.
• We offer competitive compensation and stock options. We are open to candidates of varying seniority. Given the broad range, we'll be happy to discuss specific salary details during our initial conversation.
• Annual company off-sites; the last ones were in Croatia, Portugal and Switzerland.

This position will be 4 days on-site in our San Francisco office.

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.