To lead the safe, efficient and engaging delivery of all sports, leisure and fairground activities across the resort. The Sports & Fairground Manager will ensure an outstanding guest experience, strong commercial performance, and full compliance with safety and operational standards, while developing a high-performing team. 

• Guest satisfaction scores and feedback (NPS) 
• Safety compliance and incident rates 
• Revenue and participation levels 
• Labour and cost control of the P&L 
• Team engagement and retention  

Operations & Guest Experience 

• Oversee the day-to-day operation of all sports facilities and fairground attractions. 
• Ensure activities and rides open on time, are fully staffed and meet quality standards. 
• Deliver a safe, fun and inclusive guest experience for all ages and abilities. 
• Monitor guest feedback and implement improvements to enhance satisfaction. 
• Work collaboratively with entertainment, retail and food & beverage teams to maximise guest engagement and spend. 

Health, Safety & Compliance 

• Maintain full compliance with ride safety regulations, leisure safety standards and company policies. 
• Ensure daily ride and equipment inspections are completed and documented. 
• Lead incident investigations and implement corrective actions. 
• Manage risk assessments, safe systems of work and emergency procedures. 
• Ensure all team members are trained and competent in safety procedures and guest safeguarding. 

People Leadership 

• Recruit, induct, train and develop sports and fairground team members. 
• Create rotas that balance operational need, budget and guest demand. 
• Lead by example to create a positive, inclusive and high-energy culture. 
• Conduct regular performance reviews, coaching and disciplinary processes where required. 
• Drive team engagement and retention, particularly across seasonal teams. 

 Commercial Performance 

• Manage labour and operational costs in line with budget. 
• Identify opportunities to increase revenue through activity programming, upselling and events. 
• Monitor KPIs including guest satisfaction, participation levels, revenue and staffing costs. 
• Support promotional activity and peak trading periods. 

 Planning & Organisation 

• Plan activity schedules and fairground operation around occupancy, weather and demand. 
• Ensure equipment and ride maintenance is scheduled and completed. 
• Manage stock and equipment ordering within budget. 
• Support peak periods, special events and school holiday programmes.