The Supermarkets & Vending Manager runs the day-to-day operation, ensuring excellent guest experience, strong commercial performance, high operational standards and team engagement.

KPIs

• Guest NPS & retail shopping experience feedback 
• eNPS & team engagement 
• P&L delivery vs. budget 
• Payroll & labour productivity 
• RPRPRT – Right People, Right Place, Right Time 
• Audit & compliance results (H&S, Food Safety, Retail Standards, Cash Management) 
• Team retention & development progress.

Commercial Performance

·         Deliver sales, margin and profit targets.·         Analyse weekly trading reports and implement action plans to improve performance.·         Manage stock availability, waste control and shrinkage.·         Optimise labour scheduling to balance service and cost efficiency.·         Drive promotional compliance and maximise seasonal opportunities.

2. Guest Experience

·         Champion excellent guest service standards across all departments.
·         Monitor customer feedback and resolve escalated complaints promptly.·         Ensure store presentation, cleanliness and merchandising meet brand standards.·         Lead by example on the shop floor during peak trading times.

People Leadership

·         Recruit, develop and retain high-performing teams.·         Conduct performance reviews, coaching sessions and succession planning.·         Build a positive, inclusive and motivated team culture.·         Manage absence, conduct and performance issues in line with company policy.·         Ensure effective communication across all levels of the store team.

. Operations & Compliance

·         Ensure compliance with health & safety, food safety and licensing regulations.·         Maintain accurate stock control and cash handling procedures.·         Conduct regular audits and implement corrective actions where required.·         Ensure security procedures minimise theft and loss.

Financial Control

·         Manage store budgets and control operating costs.·         Monitor payroll spend against agreed targets.·         Identify opportunities to improve efficiency and profitability.

·         Proven leadership experience in retail management, 
          ideally within the hospitality or leisure sector  ·         Strong commercial acumen and financial understanding.·         Experience managing large teams in a fast-paced environment.·         Knowledge of food safety and health & safety regulations.·         Strong problem-solving and decision-making skills.