Role

Full-time, Sales & Customer Support Executive

Location: Thetford - Office based role - Monday to Friday 07:30 - 16:30

What you’ll be doing

• Acting as a trusted day-to-day contact for an allocated portfolio of customers
• Responding to customer enquiries by phone and email with speed, professionalism and a helpful attitude
• Preparing accurate quotations and processing orders from enquiry through to fulfilment
• Building strong product knowledge so you can recommend suitable solutions and alternatives
• Taking ownership of customer problems and working with internal teams to find solutions
• Following up on quotations and enquiries to make sure opportunities don’t get missed
• Spotting potential sales opportunities and passing them to the relevant salesperson
• Keeping customer, quotation and order information accurate and up to date
• Working closely with Sales, Logistics, Operations, Purchasing and Finance to deliver an excellent customer experience

Requirements

You’ll be organised, proactive and naturally customer-focused, with a genuine desire to get things done properly. You’ll be comfortable juggling multiple enquiries and priorities while maintaining excellent attention to detail. You’ll communicate confidently and professionally, both on the phone and in writing, and you’ll look for solutions rather than simply explaining why something can’t be done.

Previous experience in sales administration, customer service or a similar environment would be beneficial, but attitude, initiative and a willingness to learn are just as important. You’ll need to be confident using technology and systems, with the ability to quickly learn new software.

Most importantly, you’ll be someone who takes ownership. When a customer has a problem, you’ll want to solve it, not simply pass it on.

Benefits

• Company pension
• Profit sharing scheme
• Flexitime
• Free on-site parking
• Fruit and Snacks available in the office
• Competitive Salary of £35,000