The opportunity

As the Staff Product Manager for OpenTelemetry Experience, you’ll own the end-to-end journey for helping people and agents instrument workloads and successfully send useful OpenTelemetry data to Grafana Cloud.

Your mission is to make Grafana Cloud the easiest and most trusted destination for OpenTelemetry workloads. You’ll reduce the uncertainty, complexity, and failure points users encounter between deciding to adopt OpenTelemetry and receiving healthy, correctly attributed, and actionable telemetry in Grafana Cloud.

Your scope will include:

• OpenTelemetry SDK onboarding and configuration
• Automatic instrumentation experiences, including OBI/Beyla and SDK injection
• Client-side OpenTelemetry Collector deployment and onboarding
• Collector configuration, authentication, and initial connectivity
• Guidance and machine-readable context that help people and agents choose the right instrumentation approach
• Workflows that allow coding-agents to implement, configure and verify instrumentation safely
• Troubleshooting missing, incomplete, malformed, or unhealthy telemetry
• Validation signals that allow both people and agents to confirm that telemetry is healthy, correctly attributed, and usable in Grafana Cloud
• The transition from receiving telemetry to activating the appropriate Grafana Cloud observability solution

What You’ll Be Doing

• Define the vision, strategy, and cross-product roadmap for the journey from an uninstrumented workload to healthy, useful telemetry in Grafana Cloud solutions
• Create coherent, opinionated experiences that help users choose and implement the right approach across SDK instrumentation, automatic instrumentation, and Collector-based deployment
• Identify and eliminate the leading causes of setup failure, abandonment, misconfiguration, and low-quality telemetry
• Establish shared experience principles, priorities, and success criteria across the product and engineering teams
• Use customer research, product data, and market insight to prioritise investments and measure outcomes
• Partner with downstream Grafana Cloud solution teams to create a coherent transition from telemetry ingestion to meaningful product activation
• Collaborate with Engineering, Design, Documentation, Developer Relations, Product Marketing, and go-to-market teams
• Represent Grafana Labs and its customers in relevant OpenTelemetry ecosystem discussions

What makes you a great fit

• 5+ years of Product Management experience, with a strong track record in developer tools, observability, infrastructure, data platforms, or another technically complex B2B product domain
• Experience leading strategy and execution across multiple engineering teams or product areas without relying on direct organisational authority
• Strong working knowledge of OpenTelemetry, including SDK instrumentation, OTLP, Collector pipelines, telemetry context, and semantic conventions
• Experience using or building instrumentation systems, agents, telemetry collectors, configuration products, or related infrastructure
• An understanding of the challenges involved in deploying and operating software across Kubernetes, virtual machines, and public cloud environments
• Experience turning complex onboarding, configuration, and troubleshooting workflows into clear and approachable product experiences
• A history of using customer research and product data to make decisions, align stakeholders, and deliver measurable outcomes
• Excellent written and verbal communication skills, with the ability to influence technical and nontechnical stakeholders in a remote, globally distributed organisation

Bonus Points

• Experience contributing to or building products around the OpenTelemetry or broader open source observability ecosystem
• Experience with automatic instrumentation, eBPF, or runtime-based instrumentation
• Firsthand experience as an SRE, platform engineer, developer, or observability practitioner
• Experience building product-led onboarding, configuration-validation, or telemetry-health experiences at scale

Why You’ll Thrive at Grafana Labs

• 100% Remote, Global Culture
• Scaling Organisation – Tackle meaningful work in a high-growth environment
• Transparent Communication
• Innovation-Driven environment
• Open Source Roots
• Empowered Teams
• Career Growth Pathways
• Approachable Leadership
• Passionate People
• In-Person onboarding
• Balance is Key – 30 days annual leave per annum