Role overview

Team: OVO Solar & Heating
Location: Commutable to Bristol
Salary: £45,000 - £55,000
Role Type: Full-Time, 12 month Fixed-Term contract
Reporting to: Head of Franchise, OVO Solar & Heating

Where you’ll work

You’ll be field based and expected to travel to physically visit Franchisees in your territory regularly (travel away from home almost every week). You would ideally be based close to Bristol for easy access to Midlands, South Wales and Thames Valley.

This role in a nutshell

In this role, you’ll be a blend of a Growth Advisor, Performance Manager and Confidante. Franchising is a super unique business model, where relationships truly are at the heart of everything.

Your key outcomes

Franchise Growth & Development

Serve as the primary operational support for franchisees, acting as a trusted advisor and mentor.
Guide franchisees in scaling their businesses, improving productivity, and maximizing customer satisfaction.

Business & Installation Operations

Ensure adherence to industry regulations, technical standards, and internal operating procedures for all renewable technologies offered (e.g. Solar PV, Battery, ASHP etc).
Help franchisees implement and refine processes for site surveys, system design, installation, and commissioning.
Help Franchisees build their businesses, including organisational design and recruitment, Back Office operations, Front Office (marketing & sales) operations.

Performance Management

Monitor KPIs including installation throughput, conversion rates, customer satisfaction, and profitability.
Responsible for the performance of the franchisees in your ‘patch’ and dovetail with required governance cadences.
Support franchisees with budgeting, forecasting, and commercial decision-making.
Benchmark performance across the network and help underperforming franchisees identify and close performance gaps.

Communications & Alignment

Act as the key communication channel between the franchisor and franchisees, ensuring alignment on goals and initiatives.
Relay field intelligence and franchisee feedback to help shape central strategy, systems, and support services.
Play an active role in new product rollouts and technology updates across the franchise network.

What you’ll need

Proven experience in a field-based role supporting SME operators, ideally within franchising or trade-based industries.
Background in or familiarity with renewable energy technologies (especially Solar PV, batteries, heat pumps, EV charging).
Strong commercial acumen and experience supporting business owners in sales growth and operational improvement.
Excellent communication and interpersonal skills with a strong coaching and mentoring approach.
Experience working with KPIs, financials, and business planning tools.
Solid understanding of technical compliance, installation workflows, and the renewables customer journey.
Ability to manage a geographically dispersed network of franchisees with autonomy and initiative.
Understanding of UK renewables regulations (e.g., MCS, RECC, DNO, G98/G99 compliance etc).

What’s in it for you

We’ll pay you between £45,000 and £55,000. You’ll be eligible for an on-target bonus of 15%. We also offer 9% Flex Pay on top of your salary, 34 days of holiday, healthcare benefits, wellbeing perks, lifestyle discounts and more.