The Basics

£40,000 - £45,000 salary, depending on experience

Full-time role (40 hours per week minimum) 9am-6pm

1 weekend day worked each week (in place of a weekday)

Flexibility required for early, late, and occasional out-of-hours work

28 days annual leave inc bank holidays

Performance-based incentives/commission structure

Perks: career development opportunities, involvement in a growing brand, supportive leadership environment

The Opportunity

A chance to take ownership of both the operational engine and the marketing voice of a premium boutique studio, working alongside a dedicated front-of-house lead, within a growing brand with further expansion planned and a supportive leadership team.

The Role

Studio Operations + Performance

• Oversee the smooth day-to-day running of the studio
• Own studio KPIs, monitoring performance metrics and reporting on business progress
• Prepare weekly reports and communicate performance insights to leadership and team
• Manage studio systems for bookings, memberships, and scheduling
• Maintain exceptional standards of cleanliness, presentation, and brand alignment
• Liaise with external contractors and service providers as required
• Proactively resolve operational issues

Commercial Performance + Sales

• Drive membership growth and retention
• Meet and exceed sales targets across memberships, classes, and retail
• Support sales conversions through digital channels
• Identify opportunities to increase revenue and improve client retention

Marketing + Content

• Build and send email campaigns and newsletters using Klaviyo
• Capture studio content, including photos and short-form video, to support campaigns and social channels
• Plan and deliver studio marketing initiatives, promotions, and events
• Collaborate with the existing social media support and any external agency partners
• Contribute ideas for growth, content, and community engagement
• Engage with the local area to increase brand awareness and drive new business

Team + Administration

• Work alongside the studio’s dedicated front-of-house manager, so that the studio floor and operations run in step
• Support and develop the studio team
• Manage staff scheduling, rotas, and class cover
• Support recruitment, onboarding, and training of new team members
• Liaise with HR on staffing and administrative processes
• Track and submit staff hours for payroll

Client Insight + Retail

• Build strong working relationships with instructors
• Ensure promotions, events, and offerings are communicated effectively to members
• Gather client feedback and identify opportunities to enhance the experience
• Oversee retail stock management, ordering, and merchandising in line with brand standards

The Person

Essential

• Minimum 2 years’ management experience in fitness, wellness, hospitality, or a similar client-facing environment
• Proven experience in sales and achieving commercial targets
• Strong operational grounding, including KPIs and performance reporting
• Practical marketing ability, such as email/newsletter campaigns and basic content creation
• Strong leadership skills with the ability to motivate and develop a team
• Excellent communication and interpersonal skills
• Highly organised with strong attention to detail
• Comfortable working across multiple responsibilities within a small team
• Passion for fitness, wellness, and boutique studio environments
• Proactive, driven, and confident taking initiative
• Flexible and reliable, with availability for weekends and varied working hours

Desirable

• Hands-on experience with Klaviyo or a similar email marketing platform
• Experience capturing photo and video content for social and email
• Previous experience in a Studio Manager, General Manager, or similar role
• Experience within a premium or boutique fitness environment
• Familiarity with studio management systems
• Understanding of financial processes including payroll, budgeting, and reporting