About the role

We’re looking for a strategic, commercially minded, and data-driven Senior Strategy and Operations Manager, who will be an individual contributor and help shape the future of Payments at Monzo. You’ll play a critical role in supporting the GM of Payments and the leadership team to define, measure, and drive our strategy - balancing long-term vision with the realities of day-to-day delivery.

This is a high-ownership, high-impact role, ideal for someone who thrives on solving complex problems, is fuelled by strategic thinking, and enjoys using data to bring clarity to ambiguity. You’ll move seamlessly between blue-sky thinking and tactical execution - one day modelling the impact of a new product bet, the next helping optimise how we run the collective.

Key responsibilities

• Driving strategic clarity: Supporting the GM of Payments and leadership team in defining, tracking, and evolving Payments’s strategic direction to align with Monzo’s wider mission
• Data-Driven Problem Solving: Actively dive into large, complex datasets to uncover insights, diagnose operational challenges, and independently design and implement scalable solutions.
• Translating data into action: Building and maintaining data-informed views of performance across products, squads, and initiatives; using insights to inform priorities and trade-offs
• Cross-Functional Collaboration: Partnering closely with Product, Engineering, Data and Design teams to bridge the gap between ideas and strategic business execution
• Owning business performance rhythm: Leading monthly business reviews, reporting, and governance materials to keep the collective aligned and accountable
• Shaping new opportunities: Scoping new bets through market sizing, commercial modelling, partnerships evaluation, and budget/forecast analysis
• Making the org more effective: Optimising how we balance KTLO, BAU, and growth work; supporting resourcing and squad setup decisions across the collective
• Connecting the dots: Ensuring consistent communication and alignment across Payment squads, and with other Monzo collectives
• Scale & Geographic Expansion: Playing a pivotal role in scaling our lending book and supporting launch operations as we expand our Borrowing products into new geographies
• Bringing teams together: Leading Payments All Hands, goals processes, and strategic forums that ensure cohesion and momentum across the collective

What we’re looking for

We’d love to hear from you if you have the skills and experience listed in the requirements section above.

What’s in it for you

💰 £86,100 - £101,300 (depending on experience) + incentive awards tied to your performance

📍 We're open to distributed working within the UK, with the expectation of working from the London office on occasional basis.

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.

📚 £1,000 learning budget each year to use on books, training courses and conferences.

🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

➕ Plus lots more! Read our full list of benefits.