About ElevenLabs

ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses. Our investors include Andreessen Horowitz, ICONIQ Growth and Sequoia. We have raised $781M and our last valuation was $22B.

We have expanded from voice into three main platforms: ElevenAgents, ElevenCreative and ElevenAPI.

How we work

High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have.
AI first: We use AI to move faster with higher-quality results.
Excellence everywhere: Everything we do should match the quality of our AI models.
Global team: We prioritize your talent, not your location.

What we offer

Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI.
Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact.
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year.
Annual company offsite: Each year, we bring the entire team together in a new location.
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

About the role

This is a brand new Adoption Strategist role sitting at the intersection of adoption, enablement, scaled programs, and product expertise. You’ll design and run the programs that drive corporate and mid-market customers to activate their core use case and expand into new ones. Everything you build has to scale across a high-volume book.

Focus areas include, but aren't limited to:

Drive strong adoption by building and delivering scalable enablement and activation programs.
Develop deep product expertise across the entire ElevenLabs platform.
Proactively audit customer agents prompts, configurations, and feature setup.
Track and drive key leading and lagging adoption metrics.
Partner with Account Management and CX to deliver targeted adoption and enablement campaigns.
Engage with external implementation partner and internal teams to help unify adoption strategy.

Requirements

8+ years in adoption, customer/partner enablement, digital CS programs, enterprise growth or similar role at an AI-native or highly technical company with a large, low-touch book.
Experience with voice AI, TTS, conversational AI, or developer-facing products.
A track record of building adoption focused programs from the ground up.
You think in systems but are creative: building automations and workflows with AI tools is ingrained in how you work.
Extremely analytical: you identify trends easily and use them to close gaps.
Comfortable driving cross-functional outcomes without direct authority.
Experience managing a high-volume book of business at scale, mid-market or commercial segment.
Fluency in English is essential, fluency in a 2nd European language (French, Spanish, German, Polish) is desirable.

Growth Potential

We believe in hiring the best talent in the world to make an impact in the right role at the right time. At ElevenLabs, strong performance creates opportunities for growth.

Location

This role is remote-first, so it can be executed from anywhere in Europe. If you prefer, you can work from our offices in London, Dublin or Paris.