The Role

As an Internal Sales & Account Manager, you'll be the first point of contact for customers whilst actively looking for opportunities to generate new business and maximise existing accounts.

This is a relationship-driven position where you'll proactively engage with customers, follow up quotations, reconnect with lapsed accounts, identify future opportunities, and ensure customers receive a consistently high standard of service.

Key Responsibilities

• Act as the first point of contact for customer enquiries via telephone, email, and online channels
• Build and maintain strong relationships with both new and existing customers
• Proactively follow up quotations to secure orders and maximise conversion opportunities
• Regularly contact existing, dormant, and lapsed accounts to identify opportunities and generate sales
• Identify and pursue new sales opportunities within existing accounts
• Generate leads through proactive outbound customer contact and account development activities
• Promote products, special offers, and new product lines to customers
• Identify upselling and cross-selling opportunities across the product range
• Maintain accurate customer records and sales activity within the CRM system
• Liaise with warehouse, logistics, purchasing, and other internal teams to ensure a seamless customer experience
• Work closely with external sales representatives to support account growth strategies
• Meet or exceed sales, revenue, and performance targets
• Deliver outstanding customer service at every stage of the customer journey

Requirements

• Previous experience within a Sales, Internal Sales, Business Development, Account Management, Customer Success, or similar customer-focused role
• Experience building and maintaining customer relationships
• A confident communicator with excellent telephone and interpersonal skills
• A proactive, positive, and commercially minded approach
• Comfortable speaking with customers and identifying sales opportunities
• Strong organisational skills with the ability to manage multiple priorities
• A team player who enjoys working collaboratively
• Self-motivated with the drive to achieve targets and deliver results

Benefits

• Joining a forward-thinking and growing business with an excellent reputation in its industry
• Friendly, supportive, and collaborative team environment
• Modern refurbished offices with free on-site parking
• Quarterly performance bonus
• Monthly meals
• Team-building events throughout the year
• Genuine opportunity to make an impact and build long-term customer relationships
• Full training and support provided on products and systems

Industry experience is not essential. We're far more interested in finding someone with the right attitude, energy, and relationship-building skills.