ER Advisor

Extraordinary Care. Extraordinary Culture. Extraordinary Careers.

At Helping Hands, kindness is our foundation. From our first kitchen‑table beginnings to the thousands‑strong team we are today, we’re united by one belief: everyone deserves to live well in the place they call home. If you’re passionate about creating meaningful experiences and want a role where your work genuinely helps families find the care they need, there’s a place for you here.

We’re now looking for an ER Advisor to join our Central People team, providing expert ER support across our national care network.

You’ll be part of a collaborative, supportive function where high standards, continuous improvement, and kindness go hand in hand — and where you’ll be trusted to manage complex cases while continuing to develop your professional capability.

• Managing end‑to‑end employee relations cases, including disciplinary, grievance, capability and absence matters
• Advising managers on safeguarding issues in line with care sector standards
• Ensuring consistent application of People policies and employment law across the business
• Contributing to the review and development of People policies and processes
• Maintaining accurate case documentation in line with legal and organisational standards
• Working closely with People Business Partners, Safeguarding, L&D and Operational leaders

• Proven experience in an ER or People Advisor role managing complex, high‑volume caseloads
• Strong working knowledge of UK employment law and HR best practice
• Experience working in a fast‑paced, regulated environment
• Excellent communication skills and the ability to influence stakeholders at all levels
• Strong organisation, judgement and attention to detail
• CIPD Level 5 qualified (or working towards)
• Full UK driving licence and access to a car

• A meaningful role supporting colleagues who deliver life‑changing care
• A supportive, inclusive People team with a strong development culture
• Genuine opportunities for growth and progression
• Hybrid working from our Alcester Support Office
• The chance to make a real impact in a national care organisation
• A workplace where every voice is valued and everyone is welcome