Shop Manager

Oversee & coordinate the operations of the takeaway service, ensuring efficient and 

smooth service during business hours. Maintain a welcoming and friendly atmosphere 

for customers, addressing their inquiries and concerns promptly, and ensuring 

exceptional takeaway experiences. Efficiently manage order processing, pickup, and 

delivery schedules to optimize service speed and customer satisfaction. Train and 

develop takeaway staff, including delivery drivers, in service standards, menu 

knowledge, and customer interactions. Monitor and manage inventory of takeaway 

supplies, such as packaging materials, utensils, and condiments, and coordinating 

restocking as needed. Maintain effective communication with kitchen staff to ensure 

the accurate and timely preparation of orders. Conduct performance evaluations for 

staff and providing constructive feedback for improvement. Coordinate and oversee 

special promotions, marketing initiatives, and customer loyalty programs to drive 

business growth.