What we’re looking for…

The Customer Collaboration Coordinator (CCC) is the friendly face of our supply chain to our customers, building strong relationships and keeping them informed every step of the way. In this role, you will champion Collaborative Planning, Forecasting, and Replenishment (CPFR) principles, creating accurate 18-month sales forecasts and aligning customer demand with our internal Sales, Commercial, and Supply Planning teams to ensure our products reach consumers seamlessly.

Your responsibilities will include…

Demand Forecasting & CPFR Management

Develop and manage rolling 18-month sales forecasts by applying Collaborative Planning, Forecasting, and Replenishment principles.

Customer Relationship Management

Build strong working relationships with customer teams to understand their priorities, align plans, and ensure seamless service delivery, including regular customer site visits.

Performance & Metric Tracking

Continuously analyze and improve core KPIs, including forecast accuracy, order fill rates, and OTIF delivery metrics.

Cross-Functional Alignment

Collaborate daily with Sales, Logistics, Production, and Finance to resolve supply constraints, manage allocations, and streamline communication.

Issue Resolution & Communication

Act as the primary supply chain escalation point, keeping customers proactively informed of order updates or potential stock challenges.

NPI & Event Support

Provide demand insights and coordination for new product launches, range changes, and promotional events.

Continuous Improvement & Sustainability

Identify process efficiencies, explore shared service opportunities, and support initiatives aimed at reducing carbon mileage across the network.

Customer Ordering

Manage customer ordering in line with forecast and stock on hand to agreed weeks cover for key accounts.

What you’ll bring…

The successful candidate will have:

• Degree in a numerical or science-based discipline, OR equivalent relevant experience in supply chain operations
• Proven experience in a demand/supply planning, analyst, or customer operations role within a fast-paced environment
• Solid understanding of supply chain fundamentals, S&OP processes, and CPFR principles
• Demonstrated track record in account management or cross-functional relationship building with strong communication skills
• Advanced proficiency in Microsoft Office tools, particularly Microsoft Excel for data analysis and reporting

And it would also be great if you can demonstrate:

• Hands-on experience with enterprise planning software such as Oracle Demantra, JDE, or Google Workspace tools
• Domain knowledge or prior experience within the UK retail FMCG supply chain sector
• Experience developing joint customer service agreements or identifying collaborative cost-saving initiatives

What we offer…

We believe in creating a diverse and inclusive culture where your voice can be heard. Our skilled, loyal and committed people are critical to the future success of AG Barr which is why we are continually investing in our employees to develop their talent.

We look after our employees by offering a competitive salary and benefits package which includes:

• Competitive salary, benchmarked to market
• Annual bonus linked to business and individual performance
• Defined contribution Pension with employer contribution
• Up to 34 days holiday (depending on shift pattern)
• Flexible holiday trading
• Flexible cash pot to spend on benefits
• Healthcare Cash Plan
• Flexible benefits e.g. discounts & cashbacks, gym memberships, technology purchases etc
• Life assurance
• Save as you earn scheme
• Staff sales discount
• Free AG Barr products throughout your working day and staff sales
• Ongoing professional development and access to Learning and Development programmes and content

And much more!