We are the internal recruitment partner working with a leading global home appliance brand known for producing affordable, energy-efficient, and innovative household appliances.

We are looking for a commercially minded Retail Manager to lead the Hotpoint Factory Outlet in Gateshead. This is an exciting opportunity for an experienced retail professional to take ownership of a customer-facing outlet, drive sales growth and develop a small team.

The outlet sells refurbished and graded appliances to both trade customers and the public.

Responsibilities

• Lead and develop a small team, driving sales targets, KPIs and margins
• Build relationships with trade customers and the public to generate new business
• Manage the outlet’s P&L, budgets, pricing and operating costs
• Oversee stock control, weekly stock counts, annual stock takes and SAP sales order processing
• Coordinate weekly appliance deliveries, ensuring stock is checked, stored safely and organised efficiently
• Support customers with product demonstrations, sales enquiries and loading appliances
• Deliver local marketing and promotional activities to increase awareness and sales
• Maintain legal compliance, accurate records and health and safety standards

The successful candidate will be able to demonstrate

• Experience in retail management or a similar customer-facing sales environment
• A commercial mindset, with experience managing sales targets, KPIs and profitability
• Strong leadership skills and the ability to motivate and develop a team
• Excellent customer service and communication skills, with the ability to build trade and retail relationships
• A proactive approach to sales, marketing and identifying growth opportunities
• Good IT skills, particularly Microsoft Excel; SAP experience is advantageous
• An understanding of digital sales and e-commerce would be beneficial
• A hands-on approach and the physical capability to assist with handling and moving appliances

In return we are offering

• Basic salary of up to £31,500 plus a 10% bonus linked to sales targets
• 25 days’ annual leave plus bank holidays, with the opportunity to earn up to five additional days each year
• Pension plan
• Life assurance at twice your annual salary
• Company product discounts
• High street discounts and offers
• Virtual GP service
• Employee assistance programme

If you’re a commercially driven retail professional looking for an opportunity to lead a team, grow sales and take ownership of a successful outlet, apply now for immediate consideration.