Senior Service Desk Analyst

An exciting opportunity has arisen for a motivated and enthusiastic Senior Digital Service Desk Analyst to join our SABP Digital Team at Surrey & Borders Partnership NHS Foundation Trust.

We are looking for:

An experienced, technically capable and enthusiastic team player. You will have the ability to:

·           work in a demanding ITIL environment which requires multitasking and self-time management

·           grasp technical understanding of the role and support you will be providing to our customers. 

·           as the service desk technical lead, you will create knowledge base articles and mentor junior team members.  

·           work closely with other technical leads to identify issues and resolutions.

·           communicate effectively both verbally and written, over the phone and face to face with customers and colleagues.

·           confidently bring forward ideas to enhance and improve customer satisfaction.

As part of DTD we will provide you:

·           one to one training on our Service Desk System

·           in-house training to fill any knowledge gaps

·           an environment where you can contribute and grow

·           regular supervision and direction in your development

If you are committed professional and are looking for a new challenge in an effective team, then we would really like to hear from you!  To apply please visit NHS Jobs - https://www.jobs.nhs.uk/xi/vacancy/?vac_ref=915585736