Store Manager

Job Title: Store Manager

Reports to: Director

Working hours: 37.5 hours per week

Salary range: £28,000 to £34,000 per year

Location: 237 High St N, Plashet, London, E6 1JG

Overview

We are seeking an experienced and dynamic Store Manager to lead our retail team and oversee daily operations at our store location. The ideal candidate will possess strong management skills, excellent communication abilities, and a passion for delivering outstanding customer service. This role offers an exciting opportunity for a motivated individual to drive sales, optimise merchandising, and foster a positive shopping environment. Multilingual or bilingual skills are highly desirable to enhance customer engagement and team communication.

Duties

• Organise staff schedules, delegate tasks, and monitor attendance to ensure smooth workflow
• Manage daily store operations, including opening and closing procedures
• Oversee sales management strategies to meet or exceed targets
• Provide exceptional customer service by addressing queries professionally and courteously
• Inscribing custom messages onto cakes
• High level food hygiene maintenance
• Decorating a vast array of different cakes, cake slices, cupcakes (including Icing / Sugar, Paste, Cream Cakes)
• Maintain organisational standards in stock control, cleanliness, and safety compliance
• Analyse sales data to identify trends and opportunities for growth
• Manage administrative tasks such as reporting, budgeting, and stock ordering

Qualifications

• Masters degree in UK or Proven management experience within a retail environment, with supervising or team management responsibilities
• Good communication skills, both verbal and written; multilingual or bilingual abilities are advantageous
• Experience in sales management with a focus on achieving targets
• Proficient in time management and prioritising tasks effectively
• Good phone etiquette and customer service skills
• Ability to work under pressure whilst maintaining professionalism and organisational standards

This position offers an engaging environment where leadership qualities are valued alongside a commitment to excellent service. We welcome applications from candidates who are eager to contribute positively to our team while advancing their careers within retail management.

Application closing date: 20/11/2026

Benefits:

• Company pension
• Employee discount