Studio Coordinator

The Company

The club helps people perform well and live well. From its home in Mayfair, its coaches work with members in semi-private PT, 1-2-1 PT and some group offerings for corporate contracts. It is a place of high standards and real warmth, where members are known by name and service is paramount.

The Basics

• Salary: £33-£35k (depending on experience) + discretionary bonus after 6 months
• Location: Mayfair
• Working hours: Full time, 40 hours per week. The club opens early and closes late, so shifts include 6:30am starts and 8pm finishes, with occasional Saturday hours between 8am and 2pm. Closed Sunday.
• Start date: Jan 2027
• Reporting to: The Directors

The Role

Member Engagement

• Leads the member journey, from first enquiry through the Discovery package and onboarding, and keeps members engaged from then on.
• Picks up the phone and speaks with members regularly, giving the level of service that keeps people coming back.
• Responds to every enquiry the same day and converts prospects into members.
• Handles member communications and resolves issues, escalating to the right Director when needed.
• Collects member feedback and reports it to the Directors on a regular cadence.

Community + Team

• Builds a community across members, prospects and the coaching team.
• Works closely with the coaches to keep schedules, diaries and the team running smoothly.
• Schedules the rota and resourcing across the club.

New Business + Corporate Partnerships

• Support senior leadership to identify and approach local corporates to create new partnerships and member referrals.
• Drives retention and referrals as the role develops.

Operations

• Owns the club's established operational processes and streamlines them.
• Runs the club day to day, including opening, presentation, the front desk and F&B.
• Manages memberships, billing, renewals, changes and pauses in Mindbody, quickly and accurately.
• Manages stock and inventory.

Reporting

• Produces the weekly, monthly and quarterly reports for the Directors, including member experience measures.
• Supports the move of reporting to automation.

The Person

Experience in front of house, hospitality, member services or sales in a premium setting, such as a boutique studio, members' club, hotel or spa. Loves speaking to people and is excited by building relationships with members, prospects and the team. Has the initiative to solve problems, and create new opportunities. Works hard, takes ownership and enjoys getting things exactly right. Picks up existing processes quickly and looks for ways to streamline and automate them. Mindbody experience is a strong advantage but not essential. Comfortable with data and meets deadlines without being chased. Warm, calm, discreet and precise, and notices the small things. Wants to grow into a Studio Manager or Membership Manager role.