Customer Service Administrator

The Role

You'll play an important part in delivering an excellent customer experience, acting as a key point of contact for customers and ensuring their orders and enquiries are dealt with efficiently and professionally.

Your responsibilities will include:

• Processing customer orders by telephone, email and online
• Managing customer enquiries, providing product, pricing and availability information
• Building and maintaining strong customer relationships
• Resolving queries, handling returns and dealing with invoice issues
• Monitoring outstanding orders and keeping customers updated
• Identifying opportunities to promote products and generate additional sales
• Working closely with Purchasing and Operations to ensure excellent customer service

Requirements

You'll be a positive, organised and confident communicator who enjoys helping customers and takes pride in delivering great service.

Ideally, you'll have:

• At least one year's experience in customer service, administration or a customer-facing role
• Excellent communication and telephone skills
• Strong organisational skills and attention to detail
• Good IT skills, including Microsoft Office
• A proactive approach and the ability to use your own initiative
• GCSE Maths and English at Grade C/4 or above, or equivalent

Experience in office supplies, wholesale, distribution or B2B customer service would be advantageous but isn't essential.

Benefits

• Competitive salary of £32,000–£34,000
• Company bonus scheme
• 28 days' annual leave
• Workplace pension
• Free on-site parking
• Friendly, supportive working environment
• Genuine career progression and management development opportunities
• Stable, established family business
• No weekend working