Hire Customer Service Administrator

About the Business

Our client is an established, family-owned business specialising in environmental compliance solutions, helping organisations across the UK operate safely and sustainably. The business supplies and hires specialist equipment for controlling airborne dust and odour emissions, as well as wastewater aeration and treatment.

The Role

Our client is looking for a Hire Customer Service Administrator to combine excellent customer service with efficient administration and coordination of its equipment hire operations. You will manage the hire process from order handover through to delivery, collection and equipment return.

Key Responsibilities

• Processing hire orders, repeat hires, off-hire requests, contract extensions and quotations accurately
• Coordinating equipment deliveries, collections and returns, including transport, lifting requirements and site arrangements
• Liaising with customers and the engineering team to ensure equipment and resources are available when needed
• Managing hire documentation, purchase orders and delivery confirmations
• Coordinating customer care tickets, breakdowns, call-outs and equipment exchanges through to resolution
• Handling enquiries from existing customers by telephone and email
• Supporting wider administration, sales order processing and continuous improvements
• Participation in an on-call rota to support emergency hire requirements

Requirements

You will be a customer-focused, organised and proactive individual. Ideally you will have experience in customer service and general administration, excellent communication and organisational skills, good IT skills and a positive attitude. Experience in equipment hire or logistics would be advantageous. A full UK driving licence is desirable.

Benefits

• Competitive salary: £30,000–£35,000 per annum
• Supportive team culture
• Daily lunch provision and staff refreshments
• Health and wellbeing support including annual flu vaccinations and Bupa mental health support
• Training and development opportunities
• Personal Prosperity Plan
• Profit-sharing bonus scheme
• Modern premises relocating to Hixon in January 2027