IT Support Engineer

About the role

We’re looking for an IT Support Engineer based out of our Warsaw office. This is a hybrid role - 4 days per week on-site and one day working from home.

What You'll Do

• Device lifecycle management: assist with laptop procurement, setup, returns, and secure wiping
• Office IT support: provide on-hand support to our colleagues in our Warsaw office, as well as support with expansions and/or office buildouts
• AV support: ensure meeting rooms and AV equipment are running reliably
• End-user support: be the first point of contact for the team by logging, prioritising and resolving support tickets in a timely manner, keeping end users informed throughout
• Onboarding: run IT onboarding calls for new joiners
• New IT projects: contribute to IT initiatives
• Automation and tooling: build automations and Slack bots to streamline repetitive work
• Documentation: write and maintain clear internal IT documentation and guides (fixes, processes and playbooks) to continue building out our internal knowledge base

What you bring

• A friendly, end-user focused attitude. You genuinely enjoy helping people solve problems
• Strong organisational skills, attention to details and a proactive mindset
• Solid IT fundamentals (macOS, iOS and Android Operating systems, networking basics, SaaS tooling, AV systems etc.)
• Hands-on experience with an MDM platform (Jamf, Kandji, Fleet or similar)
• Experience with Okta (or similar IdP) and understanding of access management principles, SSO, MFA and user/group management
• A willingness to learn new tools and technologies quickly
• Clear written and verbal communication skills with a knack for writing helpful documentation

Bonus

• Prior experience in a high growth / startup environment
• Experience in a customer or public-facing role
• Experience with Agentic AI tooling
• Familiarity with bash scripting

What we offer

At ElevenLabs, our biggest reward is shaping that future of voice technology. In addition, we offer:

• Stock options; we want you to have ownership in the company and share the successes that lie ahead
• Extraordinary team; we favor ambitious, smart people striving for outsized impact
• Competitive compensation and stock options
• Annual company off-sites

This position will be 4 days on-site in our Warsaw office.

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.