jobs abroad
Remote jobsOctopus Energy - incl. field/heating engineers
added: 4 days ago20Views
Renewals Expert
Location
Weybridge
United Kingdom
- Required language
- -
- Job Type
- -
- Experience
- -
What we do. Electric Car Leasing
Why we do it. Greener. Fairer. Future.
You will be joining our newly established Driver Success Team, a dedicated team responsible for maximising customer retention and satisfaction at the end of their lease agreement. Existing customers are not 'new leads'; they require a strategic, relationship-based approach, not a standard sales call. Your goal will be to convert upcoming lease renewals, win back 'controllable' leavers, and renew relationships by resolving issues directly, ensuring a great experience that encourages drivers to stay. This is a hybrid role, with 3 days per week based in our Weybridge office.
Why we do it. Greener. Fairer. Future.
You will be joining our newly established Driver Success Team, a dedicated team responsible for maximising customer retention and satisfaction at the end of their lease agreement. Existing customers are not 'new leads'; they require a strategic, relationship-based approach, not a standard sales call. Your goal will be to convert upcoming lease renewals, win back 'controllable' leavers, and renew relationships by resolving issues directly, ensuring a great experience that encourages drivers to stay. This is a hybrid role, with 3 days per week based in our Weybridge office.