Admin & Booking Assistant

Location

Woking+Hybrid

salary

27000 GBP / annum

Required language: -
Job Type: Full time contract
Experience: -

Job Summary and Key Responsibilities

The main purpose of this role is to provide effective and efficient support to the Company to help deliver the required service standards, revenue and profit expectations for MAP.

Duties will include:

To manage and process all incoming jobs in a timely and accurate manner using the Company’s designated software systems
To manage the Chartered Surveyors’ diaries and territories in order to maximise revenues in line with targets
To ensure the achievement of service standards, turnaround times and all other relevant KPI’s
To monitor and manage PVQs from clients and surveyors’ responses
To provide and promote a professional service to all providers of work
To respond to incoming telephone enquiries
To respond to any minor service standard issues in a timely fashion
To carry out general administrative duties including distributing completed survey reports, processing payments, issuing terms and conditions, post and any other general office duties
To provide support and assistance to the Senior Team Administrator and Team Leader as and when required
To provide relief support for the typing of reports for the Surveyors (where applicable)

Skills required

Strong written and verbal communication, including strong listening skills with the ability to build rapport and long-standing relationships
Ability to be empathetic and/or assertive when required with a high emphasis on building relationships
Ability to work as part of a team, effectively contributing toward departmental projects, KPI’s and wider objectives
Strong time management skills with a structured and organised approach to workload
Strong IT skills, with a willingness to learn and keep up to date
A high attention to detail, able to identify errors and rectify when required

What we can offer you

Proven track record for career growth and advancement within the company
Market leading training and ongoing professional development
Supportive and collaborative team environment