Therapy Services Administrator

Priory Hospital Woodbourne
Salary - £27,946 per annum
Full-time - 37.5 hours per week
On-site
We are seeking a Therapy Services Administrator to join the team on a 12-month fixed-term contract,

 Priory Hospital Woodbourne, Edgbaston, Birmingham is a specialist inpatient and outpatient mental health service providing treatment for addictions and a range of mental health conditions, alongside assessments, therapy and psychiatry. It is accessible by public transport, with local bus routes serving Woodbourne Road and Five Ways railway station approximately 1–2 miles from the hospital. You’ll be part of a dedicated and compassionate team, all working together to ensure the smooth running of the hospital and to support the wellbeing of our patients. 
 
As part of the role, you will:

• Coordinate appointment scheduling and manage patient referrals to ensure smooth service delivery.
• Maintain accurate and up-to-date patient records and therapy documentation in compliance with data protection policies.
• Provide administrative support to therapists and management, including preparing reports and handling correspondence.
• Act as the first point of contact for patients and external stakeholders, delivering excellent customer service.
• Assist with the organisation of team meetings, training sessions, and service audits.

You can find additional information in the attached job description.  The ideal candidate will have previous experience in an administrative or clerical role, preferably within a healthcare or therapy service environment. Strong organisational skills, attention to detail, and the ability to manage competing priorities are essential. Excellent communication and interpersonal skills are required to liaise effectively with patients, clinical staff, and external partners. Proficiency in using healthcare management systems and standard office software is expected. A flexible, proactive approach and a commitment to maintaining confidentiality and data protection standards are key.  We want you to succeed at Priory and thrive in your role. You will be well supported with regular career conversations. We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us. 

• Birthday Holiday  - your birthday as an extra days annual leave
• Enhanced maternity pay
• Contributory pension scheme
• Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops / tablets / smartphones) and Healthcare Cash Plan (Simply Health Scheme)
• Access to development opportunities
• Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
• Leadership & management development
• Long service award
• Refer a friend bonuses

Shortlisting may begin upon receipt of applications, and the Recruiting Manager may close the vacancy early if enough suitable candidates are identified.