Customer Interaction: Engage with customers through online chat, email, or social media to answer queries and provide assistance.

Order Processing: Handle the processing of online orders, ensuring accuracy and timely delivery.

Product Knowledge: Maintain up-to-date knowledge of products and services to effectively assist customers.

Sales Support: Assist in the sales process by recommending products, upselling, and cross-selling.

Inventory Management: Monitor stock levels and coordinate with the inventory team to ensure product availability.

Complaint Resolution: Address and resolve customer complaints and issues promptly and professionally.

Reporting: Generate sales reports and provide insights to improve the online sales process.