About ElevenLabs

ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta.

How we work

High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy
Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have
AI first: We use AI to move faster with higher-quality results
Excellence everywhere: Everything we do should match the quality of our AI models
Global team: We prioritize your talent, not your location

What we offer

Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI
Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year
Annual company offsite: Each year, we bring the entire team together in a new location
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend

About the role

As a Deployment Strategist, you'll work as part of a driven and creative team of Forward Deployed Engineers, Go to Market professionals, Product Engineers and other Strategists to deploy ElevenAgents, our enterprise AI platform, against the challenging problems our customers face.

No two days are the same, but as a Deployment Strategist you can expect to:

Meet with strategic customers to deeply understand their AI transformation goals and locate their biggest pain points
Own flagship deals end-to-end — from identifying the right use case to structuring commercial terms and driving them to close
Embed yourself deeply inside strategic customers: act as a trusted partner with a provisioned account, spend meaningful time onsite, and own delivery outcomes
Identify high-impact use cases through close engagement with customer problems and workflows
Guide customers on best practices for deploying our products
Scope out potential applications in new industries and expand our AI solutions across different sectors globally
Present the results of our work and proposals for future work to audiences ranging from technical teams to C-suite executives
Collaborate with our Research teams to feed field insights back into ElevenLabs' platform and models
Build and deliver compelling demos of ElevenAgents and our broader AI technology to new and existing customers
Collaborate daily with customers' engineering and executive teams to ensure agents reach production and deliver measurable business outcomes

Requirements

3+ years of experience working with customers in a technical capacity. Direct enterprise customer experience is preferred
Experience in product development, delivery, and change management
Commercial instinct: comfort engaging in deal conversations, structuring value propositions, and navigating enterprise sales cycles alongside GTM partners
Basic proficiency in Python and familiarity with API integration, sufficient to prototype, demo, and communicate credibly with engineering teams
Excellent communication and problem-solving skills; particularly the ability to simplify complex technical concepts and structure clear logic in pursuit of optimal solutions
A proven track record of taking ownership of complex, ambiguous projects and delivering results
Adaptability to work across different customer environments, industries, and technical use cases
Technical aptitude and familiarity with common LLM, tooling and AI agent frameworks
Ability to creatively map enterprise use cases and workflows to AI systems

Location

This role is remote-first, so it can be executed from anywhere in Colombia, with a preference of Bogota. Expect regular travel for customer onsite. Fluency in English and Spanish and a deep understanding of the regional and cultural nuances is required.