Key Responsibilities

Provide high-level administrative support, including diary management, travel arrangements, and email coordination.
Act as the primary point of contact for internal and external stakeholders.
Prepare and edit reports, presentations, and correspondence with precision and attention to detail.
Produce accurate sales tracking reports in Excel to assist in monitoring performance metrics.
Organise and facilitate customer meetings, including agenda setting, minute-taking, and follow-ups.
Maintain and update customer contact records and CRM systems with consistency.
Handle confidential and sensitive information with discretion and professionalism.
Support the Customer Care Team as required.

Requirements

Experience and Qualifications

Educated to A-Level standard or equivalent.
Experience in an executive assistant, sales support, or administrative role, ideally within a sales or commercial environment.
Exceptional written and verbal communication skills, with a professional and friendly tone.
Strong organisational and time-management abilities, with a proven track record of working to tight deadlines.
Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and familiarity with CRM platforms (e.g., Salesforce, HubSpot).
Demonstrated ability to manage multiple priorities with minimal supervision.
Experience handling confidential information with tact and professionalism.

The successful candidate will exemplify our core values:

A Fire Within – Passionate about your work and driven to excel.
Deliberately Urgent – Purposeful and efficient, always staying ahead of deadlines.
Refreshingly Human – Approachable, collaborative, and emotionally intelligent.
Extreme Ownership – Committed to accountability and continuous improvement.
We Think Big! – Innovative and solution-oriented, with a vision for exceeding expectations.