About the Role

In this role, you will be the primary point of contact for customers, ensuring a seamless order-to-delivery experience. You’ll build and nurture long-term relationships, address queries, and provide tailored solutions to meet customer needs. This is an ideal position for someone who enjoys balancing operational efficiency with strategic thinking.

Key responsibilities include:

• Managing customer enquiries and providing outstanding service.
• Processing orders accurately and ensuring timely delivery.
• Building strong customer relationships to drive satisfaction and retention.
• Identifying opportunities for upselling and cross-selling.
• Supporting sales teams to achieve and exceed account targets.
• Collaborating with internal teams to streamline processes and improve workflows.
• Maintaining accurate records using CRM and sales software such as Sage.

What We’re Looking For

The successful candidate will demonstrate:

• Proven experience in customer service, account management, or sales support.
• Strong proficiency with CRM systems and tools like Sage or Salesforce.
• Excellent verbal and written communication skills.
• A hands-on approach, with the ability to problem-solve and think proactively.
• Ability to adapt to new technologies and contribute to process improvement.
• A team-player mentality with the confidence to work independently.

Desirable: Experience in distribution, logistics, or manufacturing industries. Customer service or sales-related qualifications. Familiarity with process automation tools.

This role offers an excellent opportunity to grow your career in a supportive and collaborative environment while contributing to the success of a dynamic team.

Benefits

Salary: £25,500 - £32,500 per annum. Company wide Bonus.

Hours: Full-time, 8am-4.30pm Monday-Friday.