The Company

A premium boutique fitness business committed to delivering exceptional member experiences through outstanding service, high-energy environments, and a strong sense of community. The business values proactive leadership, continuous development, and creating inclusive spaces where both people and performance thrive.

The Basics

• Salary: £30,500
• Location: Clapham Junction
• Working hours: Full-time (40 hours per week) and 1 day every weekend. Shifts start as early as 5:45am and finish as late as 9:15pm so must be able to travel into and out of Central London for those times.
• Benefits: A competitive benefits package including a complimentary fitness membership, discounts on products and services, referral incentives, pension contributions and enhanced family support benefits.
• Start date: end of October/early November

The Role

Front of House Leadership

• Lead regular Front of House shifts, acting as the face of the studio.
• Deliver an exceptional member experience from arrival through to departure.
• Resolve member queries and concerns professionally and efficiently.
• Ensure Front of House standards remain consistently high across every shift.
• Lead by example, demonstrating outstanding customer service and professionalism.

Studio Operations

• Support the delivery of smooth daily studio operations.
• Ensure the studio is clean, organised and operationally ready at all times.
• Complete daily operational checks and ensure company procedures are followed.
• Support health & safety compliance and maintain a safe environment for members and team.

Commercial Performance

• Support the delivery of studio KPIs, including member satisfaction, retention and operational performance.
• Assist with monitoring studio performance and identifying opportunities for improvement.
• Help drive a culture of accountability and continuous improvement.

Team Leadership Development

• Coach and support the Front of House team during shifts, providing regular feedback and guidance.
• Support Customer Service Leads (CSLs) in building team capability, confidence and consistency.
• Foster a positive, collaborative and high-performing team culture.
• Encourage best practice and uphold company values across the team.

Recruitment + Onboarding

• Support the recruitment process for Front of House team members.
• Assist with onboarding and training new starters to ensure they are set up for success.
• Help maintain training standards and ensure team members understand operational procedures and service expectations.

Scheduling + Duty Management

• Support rota planning and shift coverage to ensure appropriate staffing levels.
• Act as Duty Manager when required, taking responsibility for the safe and efficient operation of the studio.
• Escalate operational issues appropriately and take ownership of resolving day-to-day challenges.

The Person

We're looking for someone who is passionate about delivering exceptional service and enjoys leading by example in a fast-paced, people-focused environment.