CRM Manager

About the role

We are looking for a proactive and passionate CRM Manager to help us deliver CRM campaigns across Monzo's products offerings.

The ideal candidate will have a strong understanding of customer engagement and retention with previous experience launching targeted, data-driven campaigns across multiple channels, including email, push notifications, and in-app.

Our CRM team

We are a fast growing team on a mission to make money work for everyone. We’re responsible for designing high-impact communications across our products and the customer lifecycle to bring our Monzo magic to life.

We’re a hands on and highly collaborative team, working with lots of different folks across Monzo to drive innovation and automation of our messaging. We’re driven by data and excited by experimentation. This role is a great opportunity to help shape the future of our engagement strategy and programmes at Monzo.

You’ll play a key role by…

• Executing customer lifecycle CRM journeys across multiple touch points
• Working closely with team members to collaborate and help deliver a range of campaigns across multiple channels
• Monitoring campaign performance and ensuring campaigns are executed safely
• Supporting Campaign QA (helping to check set-up thoroughly as a second pair of eyes before launch)
• Collaborating with other CRM Managers in developing effective segmentation strategies to target relevant audiences for each campaign
• Delivering campaigns with a test and learn data driven approach
• Owning existing processes and always-on campaigns within the team, and keeping these documented and up to date

We’d love to hear from you if…

• You have hands on experience in CRM, with a proven track record of designing and implementing successful campaigns and automated journeys
• You have experience using a CRM platform for delivery (Braze, ideally)
• You have Fintech or Financial Services experience
• You have strong analytical skills with the ability to interpret data, generate hypotheses, and inform strategic decisions; Looker experience is an advantage
• You can demonstrate experience working with product teams across various areas, ensuring strategic alignment and customer-centric initiatives
• You bring excellent organisational and time management skills, with a keen eye for detail and ability to manage multiple priorities
• You can organise priorities with stakeholders effectively
• You take a collaborative approach, working with all relevant stakeholders to deliver an end result that is right for the customer
• You have a Problem Solving mindset - able to solve potential problems or suggest alternative ways to achieve the desired outcome
• You're excited about what we do at Monzo

What’s in it for you

57,000 pounds to 77,000 pounds plus Incentive Awards tied to your performance plus Benefits.

This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).

We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.

1,000 pounds learning budget each year to use on books, training courses and conferences.

We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

Plus lots more! Read our full list of benefits.