IT Support Technician

Hi All,

I hope you are doing well.

We have an exciting opportunity for a Technical Support Technician based in West London, UK.

Please find the attached job description for your review.

If you are interested, kindly share your updated CV along with your availability and expected rate.

Role: Technical Support Technician.

Location: West London & UK (Onsite).

Duration: 03+ Months Contract (30 Hours per Week – Part Time). 

Position Summary:

• We are looking for an immediate joiner with strong technical troubleshooting skills and excellent customer-facing experience. The ideal candidate should have the ability to diagnose and resolve technical issues, provide hands-on support, and communicate effectively with customers while ensuring a positive support experience.

Key Responsibilities:

• Provide technical support and troubleshoot hardware, software, and network-related issues.

• Diagnose and resolve technical problems efficiently.

• Assist customers with technical inquiries and provide timely solutions.

• Perform basic installation, configuration, maintenance, and troubleshooting of IT equipment.

• Escalate complex technical issues to the appropriate teams when required.

• Maintain accurate records of support requests, troubleshooting steps, and resolutions.

• Deliver excellent customer service through clear communication and follow-ups.

Required Qualifications:

• Strong troubleshooting and problem-solving skills.

• Previous experience in technical support, IT support, help desk, or desktop support.

• Excellent customer-facing and communication skills.

• Basic knowledge of hardware, software, networking, and IT infrastructure.

• Ability to work independently and handle multiple support requests.

• Strong interpersonal skills and a customer-focused approach.

• Must be available to start immediately.